Agr expanded its Service Center offerings with the recent opening of a service office at Agr Bangkok in Bangkok, Thailand. The opening of this Service Center in the Pan Pacific region compliments Agr’s other Service Centers located throughout the world.
Initially, the depot repairs and rebuild services will include all Agr laboratory products for both the glass and plastic markets. This new office will provide customers with older equipment, in need of more extensive repairs, the ability to have their equipment serviced and thoroughly tested without the cost of on-site service calls.
“With the great success of the new Agr branch in Asia it was a logical step to offer additional services such as depot repairs at the Agr Bangkok office. With this step we are able to offer fast as well as cost-effective repairs and avoid customs issues and time-delays previously experienced with the need to send the equipment overseas,” stated Martin Küstner, Managing Director of Agr Bangkok Ltd.
Immediately after opening the Service Center, even before the official press releases went out, the first machines were received from multiple customers and turned around in record time. The machines were returned to the customers fully performing to new machine specifications.