Agr International, Inc. has expanded its Service Center offerings with the recent opening of a service office in Bangkok, Thailand. The Bangkok service center is co-located with the Agr’s regional sales office, Agr Bangkok ltd.
The opening of this Service Center in the Pan Pacific region is one more segment of Agr’s program to provide accessible and responsive support for Agr testing and quality management equipment in use around the world. This center compliments Agr’s other service centers located throughout the world. Because of its central location, the Bangkok service center will provide expanded services for Agr products over the entire Asian region. Over the last few years, southern Asia has been one of the fastest growing packaging markets, as evident by the significant growth in Agr’s customer base within this area. Expansion of services in this region was a logical decision, given the growing customer and the importance of this market.
Services offered at the center include depot repairs and rebuild services for all Agr laboratory products for both the glass and plastic container markets. This new center is intended to provide customers with older equipment, in need of more extensive repairs, the ability to have their equipment serviced and thoroughly tested without the cost of on-site service calls.
Agr established the Bangkok sales office (Agr Bangkok Ltd.) to provide a regional center staffed by Agr personnel that was central to this market and could respond to customer needs in a timely and cost-effective fashion. “This office has been widely received by our customers in the region. With the great success of the Agr sales branch in Asia, it was a logical move to offer additional services such as depot repairs at the Agr Bangkok office. With this step we are able to offer fast as well as cost-effective repairs and avoid customs issues and time-delays previously experienced with the need to send the equipment overseas,” stated Martin Küstner, Managing Director of Agr Bangkok Ltd.
Immediately after opening the Service Center, even before the official notifications went out, the first machines were received from multiple customers and turned around in record time. The machines were returned to the customers fully performing to new machine specifications.
Technicians at the Bangkok service center are fully trained and certified on all Agr products. All Agr service technicians go through a rigorous and extensive training program at the Agr headquarters, in Butler, USA, plus extensive field training and must achieve certification on all current and legacy products. Agr technicians participate in a continuing program of training to keep them abreast of the latest industry standards and Agr product enhancements and developments.
Both the sales and service operations of Agr Bangkok Ltd. are managed by Mr. Martin Küstner, a 14 year veteran of the Agr organization. In addition to providing a high level of technical assistance, equipment support and product application information to Agr’s diverse customer base, Agr Bangkok also offers a series of American Glass Research sponsored seminars for the industry, including the popular fracture seminars and other training programs pertinent to the glass manufacturing and packaging industry.